‍Effective Date: April 15, 2026

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This Refund Policy explains how refunds are handled for services connected to SkyDesigner.me.

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1. Fiverr Based Orders

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Our agency operates primarily through Fiverr, and most service orders are processed through Fiverr.

For any project purchased through Fiverr, refunds, cancellations, disputes, revisions, and order-related resolutions are governed by Fiverr’s applicable rules and procedures.

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2. Payments Through Fiverr Only

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All Fiverr-related payments must be made through Fiverr.

Because of this, refunds for Fiverr-based orders are also handled through Fiverr’s platform and according to Fiverr’s refund and cancellation processes.

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3. Refund Requests

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If a service was purchased through Fiverr, refund requests must be made through Fiverr’s official process, including the Resolution Center, cancellation flow, or Customer Support where applicable.

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Refund eligibility is subject to Fiverr’s current rules, order status, delivery status, and case review.

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4. Default Refund Method

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Where applicable under Fiverr’s process, canceled order funds may first be returned to the buyer’s Fiverr Balance, with any additional refund-to-payment-provider options handled according to Fiverr’s own system and rules.

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5. No Off Platform Refund Handling

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We do not issue off-platform refunds for Fiverr-related services.

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We do not accept off-platform payments for Fiverr-related work, and we do not process separate direct refunds outside Fiverr for Fiverr-originated projects.

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6. Off Platform Communication Exception

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In rare cases where off-platform communication is necessary, it must be pre-approved by Fiverr Support and documented on Fiverr.

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This does not change the rule that payments and refund handling for Fiverr-related work remain governed by Fiverr.

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7. Chargebacks and Misuse

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Any misuse of payment systems, unauthorized chargebacks, policy abuse, or attempts to bypass Fiverr processes may be handled in accordance with Fiverr’s rules and any applicable legal rights.

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8. Non Fiverr Work

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If a project is explicitly agreed outside Fiverr in a manner that is allowed, documented, and legally valid, separate written refund terms must be agreed in advance.

Unless such separate written terms exist, Fiverr-based rules and processes will apply to Fiverr-originated work.

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9. Contact

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For questions about a Fiverr-related refund, please use the relevant Fiverr order page, Resolution Center, or Fiverr Support.

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For general website questions, contact:

Email: hello@inkyy.com