To get a refund on Fiverr, open the order, go to the Resolution Center and request a cancellation. The seller has 48 hours to accept or decline. Once cancelled, the money goes to your Fiverr balance, and you can request it back to your original payment method. Completed orders cannot be cancelled in the Resolution Center; contact Fiverr Customer Support instead.
Most Fiverr orders go fine, but if one does not, Fiverr has a clear process for getting your money back. Here is how it works.
How to cancel an active order
- Open your Orders page and select the order.
- Click Resolution Center on the right side of the order page.
- Choose to request a cancellation and explain the reason.
- The seller has 48 hours to accept or decline. If the seller does not respond, the order is canceled automatically.
If you placed an order but have not submitted your requirements yet, you can cancel immediately through the Resolution Center on the Fiverr website. The full rules are in Fiverr’s Help Center.
What if the order is already completed?
The Resolution Center only works for orders that are not completed. For a completed order, contact Fiverr Customer Support and explain the problem with screenshots of the brief, the delivery and your messages.
Where does the refund go?
| Step | What happens |
|---|---|
| Order cancelled | Money is credited to your Fiverr balance |
| Request a refund | You can send the balance back to your original payment method |
| Card or PayPal refund | Timing depends on your payment provider |
| Older payments | Refunds can fail if the payment was made more than 180 days ago or the method is no longer active |
Fiverr credits (promotional credit) cannot be refunded to a card.
Partial refunds
If part of the work was delivered, the seller can offer a partial refund through the Resolution Center. This is often the fastest way to settle a disagreement.
Fiverr Pro satisfaction guarantee
For eligible orders from vetted Fiverr Pro freelancers, you can request a cancellation from Customer Support within 14 days of completion if the work did not meet expectations. Approved refunds go to your Fiverr Pro balance. Hourly orders are excluded. See our Fiverr Pro review.
Mistakes that make refunds harder
- Filing a chargeback with your bank first. Fiverr treats this as a breach of its payment terms.
- Agreeing to changes outside Fiverr. Support can only see what is in the order chat.
- Waiting too long. Review deliveries quickly and raise problems early.